The manager of the Gallery Restaurant noted that the restaurant had experienced

The manager of the Gallery Restaurant noted that the restaurant had experienced a decrease in the number of evening customers. The manager promptly ordered the chef to rewrite the evening menu. Customer feedback later indicated that the problem had not been the menu but poor service from the wait staff. The manager’s decision to have the menu revised suggests that she failed to
A.   evaluate the decision and its consequences
B.   identify the problem
C.   properly diagnose the cause of the problem
D.   evaluate the alternatives and consequences

Solution