The TQM view argues that:
a.the costs of achieving higher quality are more than economists projected.
b.better quality products drive higher sales.
c.lost sales result from a poor-quality reputation.
d.both b and c.
e.all of the above.
a.the costs of achieving higher quality are more than economists projected.
b.better quality products drive higher sales.
c.lost sales result from a poor-quality reputation.
d.both b and c.
e.all of the above.
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